The Foundation We Build On Is The Strength We Live From
As a little girl, I loved the beach. Who am I kidding? As a full-fledged adult, I still love the beach! There's just something about the...
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About
Elizabeth Dixon
Making the Daunting Doable
Elizabeth Dixon is an engaging business leader and serial entrepreneur connecting with executives and their teams, integrating strategy, innovation, leadership, and personal development in speeches that ignite conversation and inspire purposeful action.
She shares secrets to creating exceptional customer experiences for audiences world-wide at live events and through virtual video resources, consulting, and The Power of Customer Experience, her debut book outlining proven elements for lasting impact in what has become the most crucial component of business success.
Blessed to work for extraordinary brands including Disney World, Gap, YMCA, and Cooper Aerobics Center, mentored by renowned leaders including Dan Cathy and Horst Schulze, Elizabeth brings almost 20 years of experience as a leader at the Chick-fil-A Support Center, where she served in Service & Hospitality, Strategy, Research & Development, and Human Resources. She has also collaborated with the great brands of Southwest Airlines, Drury Hotels, Zappos, and Wegmans.
Always growing, always creating, Elizabeth’s current role is Executive Director of Trilith Foundation, reporting to Dan Cathy, Chairman of Chick-fil-A. She has founded, operated, and sold several small businesses while coaching emerging entrepreneurs toward success in achieving their business goals.
In her leisure time, Elizabeth enjoys being a student of cooking with her daughter, an average backyard soccer player with her son, a vigorous reader, and an adventure enthusiast with her family.
About
Speaking
Speaking
Educate, Entertain, & Inspire
Individual + Business Purpose
Thrive: Creating Clarity by Finding Focus + The 4 Barriers to Truly Thriving
Stuck, Stalled & Stressed: Leadership Growth In Crisis and Challenge that Catapult You Farther Faster
Visionary: How to articulate a compelling vision in life and work
Why am I here? 5 Questions to articulate your purpose and identifying how to confidently live it out
Purpose: How to stand out as leaders and organizations in your Industry
Customer Experience
What’s On Your Mind?
Uncovering the driving force behind your behaviors, decisions and outcomes
Elevate
3 decisions to improve your culture at every level of the organization
To Know Them is to Love Them
How to know and serve your Customers effectively
Dare to be Different
How to set your organization apart in a competitive industry
The Art of Never Arriving
How to pursue innovation at every level of the organization
Clients Include
Location of Event | Date | Type of Event | Register/Watch |
|---|---|---|---|
True Network | 4/25/2023 | Private Event | |
Service Now | 05/16/2023 | Private Event | |
Southside Church | 05/02/2023 | Private Event | |
Gwinnett Business Breakfast | 05/03/2023 | Public Event | Register |
Guardian Foundation Conference | 04/19/2023 | Private Event | |
Unconventional Business Network | 04/26/2023 | Public Event | Register |
Tactical Rehab | 12/16/2022 | Private Event | |
WinShape | 11/30/2022 | Private Event | |
The Service Council Symposium | 9/19/2022 | Public Event | |
TRUE Network | 7/28/2022 | Private Event | |
Uniglobe | 8/10/2022 | Private Event | |
Thought Logic | 08/26/2022 | Private Event | |
GROW Conference Marsh McLennan Agency | 08/18/2022 | Private Event | |
The Home Depot | 5/5/2022 | Private Event | |
Northpoint Community Church | 4/27/2022 | Private Event | |
ProChem | 02/01/2022 | Private Event | - |
Ocaquatics Leadership Summit | 10/18/2021 | Public Event | - |
PHCA Annual Convention | 10/06/2021 | Public Event | - |
Georgia Bankers Association | 10/05/2021 | Public Event | - |
Business Growth Summit | 09/15/2021 | Public Event | Register / Watch |
Northpoint Community Church Leadership Labs | 07/2021 | Public Event | Register / Watch |
National Association of Government Communicator | 05/2021 | Private Event | - |
The Hospital Health System Association of Pennsylvania Summit | 05/2021 | Private Event | - |
Zurich Insurance | 12/1/2020 | Private Event | - |
Courage to Lead | 03/2021 | Public Event | Register / Watch |
Club Managers Association of America | 03/2021 | Private Event | - |
CSX Intermodal | 02/2021 | Private Event | - |
Auburn University | 02/2021 | Private Event | - |
Zappos | 01/2021 | Private Event | - |
Southwest Airlines | 11/1/2020 | Private Event | - |
Articles
Resources
The Power of Customer Experience Video Series
Ready to be known and loved for exceptional customer experiences? For outstanding team culture? As the standard in your industry?
But, is it challenging to ensure consistent customer experiences? To ensure everyone is chasing the same goal? To have resources that both align and inspire you to the next level?
You can address these very challenges through a new 7 part video series and user guide. This series compliments Elizabeth’s book “The Power of Customer Experience” and gives your teams tools to dive deeper into the content, facilitate discussion, learn from others, and take yourself, your team and your brand to the next level.
Articles
Podcasts
podcasts
Testimonials
“Engaging, fun and brilliant is how I describe Elizabeth. I had the privilege of listening to Elizabeth talk about leadership on my show, The Whole Enchilada Podcast. She covered relevant themes like empowering the entrepreneurial spirit in your company, distinguishing between side hustles and side hassles, and establishing priorities and work/life balance - all with fresh perspective. I was particularly impressed with her story telling and the practical leadership insights she pulls from them. Elizabeth is a master communicator and her messages are rich and memorable. I highly recommend her as a speaker to anyone looking to inspire and equip their people in leadership.”
Mitch Santala
President at Executive Scheduling Associates
“Elizabeth spoke to the CSX Intermodal Senior Leadership team as part of our Leadership Summit Series. Her energy and enthusiasm towards helping us find and draft our purpose is like nothing I have seen or heard. Elizabeth is relatable, a consummate professional and a master of her material. Her material transcended our professional career and helps us win with a whole life approach. If you are looking for guidance on how to lead a team, become a leader of your home or in your career, look no further. Elizabeth Dixon is to, finding your vision and purpose to what Michael Jordan was to the Chicago Bulls in the 90s.”
Bo Wren
Director of Intermodal Terminals at CSX
“Very fortunate to have Elizabeth speak and participate in a recent regional leadership meeting. Her perspective and thought-provoking questions were timely and spawned the necessary thinking needed with new opportunities that we are all presented with. Her delivery and structure of content was on point and created an environment of elevated engagement with the team. I (the team) am looking forward to the next discussion with Elizabeth focused on the customer experience and offering unique and sustainable approaches that are transferable to our industry.”
Jason Sauer
South Regional Executive - Senior Vice President at Zurich North America
“Elizabeth is a class act who makes people better, whether she’s working directly with them, or inspiring them from a stage. It has been an honor to work alongside Elizabeth for a few years now. I’ve seen her lead strategy sessions with vigor and poise, and stand in front of a thousand customer experience experts and challenge them with innovative ideas anchored by timeless principles. One of the greatest compliments I can pay her is that she’s kind. Elizabeth shares with an open, authentic heart. That’s rare in the business world. That same heart is what informs the quality of her work, both at Chick-fil-A and outside, where she gives freely of her time, intellect, and passion.”
John Hightower
Co-Founder & CEO | Arch + Tower, Chief Strategy Officer | Frazier & Deeter, LLC
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The Power of Customer Experience: Values Exercise Worksheet
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