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The Power of Customer Experience
5 Elements to Make an Impact

Introduction: The Power of Customer Experience
Introduction: The Power of Customer Experience
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11:16
Element 1: Choose Your Mindset
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08:07
Element 2: Create Your Culture
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09:34
Element 3: Know Your Customer
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11:46
Element 4: Define Your Differentiation
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12:48
Element 5: Pursue Innovation
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08:52
Conclusion: Results When We Wo It Well
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08:38
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LOOKING TO DIVE DEEPER?

We all long to be a part of something bigger, something greater, something meaningful in this life. And whether you're the boss calling the shots, the employee making it happen, or the intern just starting out in your field, I believe you're uniquely positioned right where you are to make an impact in the place you spend so much of your time: your job! This book is designed to help growth-minded people like you see the power and potential they have to make an impact by changing the customer experience for their businesses and brands for the better.

They say...

“Elizabeth is a thought leader and champion for high impact customer experiences. I have no doubt this book, and her voice, will resonate with organizations large and small. Read The Power of Customer Experience – your customers will thank you!”

-Mark Miller, Best Selling Author and Vice President of High Performance Leadership, Chick-fil-A

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